Practical answers

Frequently Asked Questions

Do I need a LekhaOne login?

No. LekhaOne.in is the internal operations platform of RSIS, not a public software product or client portal. Clients receive agreed reports and documents; no direct backend access is provided.

How do I provide data/documents?

Use agreed authorized communication channels and prescribed templates. Files may be shared through client-designated storage with appropriate permissions. Do not share account passwords.

Who owns my data?

You retain ownership of your data and control over business decisions. Prepared documents can be organized in your designated storage. Update authorized contacts promptly when staff changes.

Can RSIS process backlog work?

Yes, subject to review. India backlog work is INR 10,000 per backlog month for standard-volume records in the prescribed format. Incomplete, unstructured or exceptional volumes may be quoted separately.

Can I select only one service?

Yes. Choose the functions you need. Scope can change after review and agreement on revised service terms.

How does international support work?

RSIS provides agreed remote administration, payroll, bookkeeping and documentation support from India. Support is available hourly (from USD 20 / EUR 18 / GBP 16), weekly or monthly by workload. Availability and deliverables are confirmed before engagement.

Are government/third-party charges included?

No. Government/statutory fees, inspection charges, professional third-party fees and travel expenses are separate where applicable.

Does RSIS replace a CA or tax professional?

No. Regulated advice, filing and certification remain with the appropriate authorized professional. RSIS may coordinate operational records and documentation with your professional within agreed scope.

How do activation and turnaround work?

Requirement discussion, scope selection, service terms and authorization precede activation. Turnaround depends on workload and complete source information. Urgent or on-call work is subject to capacity, notice and agreed terms.

Can official letters and pending matters be tracked?

Yes. Government, university and other official communications, response dates and pending matters can be tracked within agreed scope.